Pass Travel Guidelines
All employees, early-out participants and retirees are responsible for all pass travel transactions (and all confidential information on United’s intranet) and are encouraged to safeguard their passwords, even from pass riders who wish to book pass travel. All employees, retirees and early-out participants are responsible for understanding the pass travel tax calculations and for providing pass travel information and practices to all persons using their flight privileges. Employees, retirees and early-out participants also are responsible for ensuring that their pass riders understand and comply with all United’s pass travel policies including other airline pass travel policies, and these guidelines.
We expect employees, early-out participants and retirees to interact with customer service representatives, flight attendants, pilots and other employees in a professional manner. A pass rider is defined as any individual using pass travel privileges, such as, but not limited to the employee, early-out participant or retiree and their eligible spouse/domestic partner, enrolled friend, parents, children and buddy (if applicable) pass riders. We expect pass riders to treat employees and all other passengers with respect in every interaction, whether in person, on the phone, via email or external communications, including social or other media.
All travel passes and reduced-rate tickets are for leisure travel only and are not to be sold, bartered or used for personal gain or business purposes. Leisure travel is subject to audit. Those who travel frequently are advised to retain documentation that verifies travel is for leisure only. All will be held accountable for any misuse of travel privileges and for violation of the travel policy by themselves, pass riders and buddies.
Holding either a confirmed reservation or a positive-space booking takes a revenue seat out of inventory that could otherwise have been sold. Pass riders may not hold a confirmed reservation and a positive-space or space-available booking over the same routing for the same trip.
In the event of a flight delay or cancellation, pass riders are not eligible for accommodation on another airline or hotel and meal expenses that may be offered to revenue customers.
United’s pass travel policy is a privilege and not a right of employment nor a vested right of any kind. The company may, at its sole discretion, take action to include: suspension and cancellation of pass travel privileges for conduct / actions deemed detrimental to United and/ or any of its subsidiaries, business partners, and successors or to any of our employees. The terms of the policy are subject to modification or termination, in whole or in part, by the company at any time and for any reason.
Clicking Submit confirms your acceptance and understanding of the Pass Travel Guidelines, acknowledges your responsibility to be fully familiar with all of the Pass Travel Policies and Travel Tax Calculations. Employees, retirees and early-out participants will be prompted to accept these Guidelines every 90 days and may view the complete version at any time by selecting the Pass Travel Guidelines link on the Travel tab of Flying Together.